General

Returns

• The artwork was damaged when it arrived. What should I do?
• How does the refund work?
• Who pays for return costs?
• I've changed my mind or I don't like the artwork anymore... What can I do?

Shipment & Delivery

• Who pays the Duties and Taxes?
• I am unable to check my shipment through the tracking number, what now?
• My order was shipped last month but I have not received it yet?
• What is my shipment tracking number?
• Is the delivery of the artwork insured?
• How are the paintings shipped out?

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Frames and Framing Process

• Why is the Rolled Canvas painting we received larger than showed on the website?
• Does the price include a frame?
• How thick is the frame?
• Does the painting come with a frame?

Artwork

• What kind of frame is used?
• Since it is original art, how is XXX able to offer different sizes?
• Can the canvas be hung the other way around (landscape)?
• Can I make some changes in the painting?
• Can I request a custom size for a painting?
• Do you keep stock of paintings?

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FAQ

• How can agents leverage knowledge to help customers?

Announcements

• I ordered a Rolled Canvas and decided to switch for a framed painting, is this possible?